Larry Ellison-backed NetSuite - formerly NetLedger and locally marketed as NetReturn - today signed a deal with Telstra as its hosting provider. Computerworld reports the company reckons online response times will be up to five time faster than hosted-CRM services based offshore, eg. Salesforce.com, RightNow, Siebel CRM OnDemand.
I'd be interested to know if you think that online response time (which is generally not bad for US sites) is the biggest inhibitor to the uptake of hosted CRM in price-sensitive Australia.
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